11/2016 to Present
JO MALONE LONDON
Authentically provide a welcoming, and personalized service to our clients in order to achieve client retention and overall sales targets. Ensure that each client has a unique and inspirational consultative in-store experience while educating and inspiring each client throughout their visit. Contact clients to follow up on purchases, suggest new merchandise and inform them about new launches and upcoming private events. Host and conduct private events in efforts to build maintain forecasted goals on a weekly basis through Jo Malone London's Service Menu
06/2016 to 05/2018
HARBOR FITNESS / 24HR FITNESS
Teach a group exercise class, while encouraging and challenging each club member with tangible goals on a fixed gear stationary bike. Cultivated positive relationships with class participants by teaching a variety of challenging drills for each Spin Class.
09/2011 to 02/2016
Managed and trained leadership, through clear communication for positive client experiences, organized operational procedures, standard performances, in addition to all company policies and procedures. Assisted and represented all stores during, line adoptions with design team, in efforts to keep all seasonal trends relevant to client needs.
11/2004 to 02/2011
Senior Brand Experience Manager
Focused on product placement, and complied with presentation standards, adjusting visual presentation to consistently ensure brand appropriateness for our location. Managed staff of 25 sales associates, 3 team leaders and 1 assistant manager.
Expected Graduation 05/2020
Bachelor's of Science Degree
NEW YORK UNIVERSITY
B.S. Degree in Organizational Behavior and Change
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
Associates Degree in Liberal Arts and General Studies
Microsoft Excel - Advanced
Microsoft Word - Advanced
Client Services - Advanced
Communication - Advanced
Team Leadership - Advanced
Recruiting and Hiring - Proficient
LICENSES AND CERTIFICATIONS
CERTIFIED SPINNING INSTRUCTOR
MAD DOGG ATHLETICS, INC.